The company
The Van Company was founded in June 2005 to provide the simplest way for a business or tradesman to buy a new van.
The challenge
To establish his start-up company, founder Gordon Pope needed to address the van sales market very quickly. Good customer service was essential to growing The Van Company. The challenge was to serve customers efficiently but also to minimise costs.
It was essential to answer all calls of customers and prospects in order to capture potential business. He wanted to ensure that no caller ever heard an engaged tone, to provide excellent customer service and guarantee that no enquiries were lost if all members of his sales team were on the phone.
The solution
Gordon chose Call Navigator™ Business enabling him to answer all calls efficiently and means he has no need to hire a receptionist.
Call Navigator™ automatically seeks the first available salesperson, who then receives the call. Virtually unlimited calls can be managed on a single number, so callers never get the engaged tone.
Gordon says ‘Call Navigator™ is absolutely invaluable to us. It automatically seeks who is available and we never lose calls. If a customer leaves a voicemail message, my sales staff get an email alert and they then call back within the hour. I also like the fact that I am in control of the system. I can make changes to the way my calls are handled at any time by using my web-based control panel. This gives me the flexibility I need as my business grows.’
The benefits
Call Navigator™ ensures that The Van Company captures all possible business. There is no need to pay the salary of a receptionist in order to handle calls effectively and Gordon can identify who has called, and when, by checking the messages and using the on-line Call Reporting function. The web-based control panel makes changes quick and simple, saving management time and increasing staff productivity.
Call Navigator™ is scaleable and will continue to support The Van Company business as it grows.
Find out today how
Call Navigator IP™ can help your business.
Contact us now.
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