The Company
Centric Systems Ltd was established in 2004 to provide IT consultancy services to small and medium sized businesses. Starting small with just a website and a telephone number, the company has since moved premises several times as business has developed and grown.
The Challenge
Like many start-ups, Centric Systems relied heavily on mobile phones. However, this limited business growth - the mobiles could only deliver one call at a time, they had no business greeting, only the individual user could check for voicemails and there were no call management facilities. It became increasingly complicated and time consuming to manage communications efficiently.
To try to improve matters, Centric retained a virtual office service but this only addressed part of the problem.
The Solution
Centric Systems decided to install the Call Navigator IP™ service to provide the company with business quality communications. Now Call Navigator IP™ supports them wherever they are. Staff can work seamlessly from the office, on the road and at home by simply plugging the phone in wherever they are and working as if they were in the office. This is a much more flexible way of managing a growing workload and has also cut down on unnecessary travel and travelling time.
The Benefits
Abbos Azad, MD of Centric Systems, is delighted with the service
‘Call Navigator IP™ is much more cost effective than paying for a virtual office service and associated call charges. It’s an efficient system to use and doesn’t take up our time in managing it. Our customers are delighted to get through to staff rather than via a receptionist or mobile message. Any messages they do leave are received accurately. Messages can now be accessed remotely by any member of the team and acted upon immediately.
We are expanding our technical service capability and the Call Navigator IP™ Auto Attendant enables us to separate technical calls from general calls, which is much more efficient and saves both our time and that of our customers.
I’m also pleased with its scaleability. Centric will be able to grow and move premises without further systems costs or time delays.
All in all, Call Navigator IP™ works brilliantly and delivers exactly what it promises’
Find out today how
Call Navigator IP™ can help your business.
Contact us now.
Back to Case Studies
|
|
