The Company
Accsys Technologies PLC patents and licenses globally a proprietary process which modifies sustainably grown softwood to render it at least as durable and stable as the best tropical hardwoods. The brand name of this remarkable product is Accoya® and the first commercial manufacturing plant was opened in the Netherlands in 2007. Development of the technology began 15 years ago and the operating company, Titan Wood, was established in 2003.
For many construction applications where appearance matters, such as windows, doors, cladding, decking, etc, Accoya® wood performs better than hardwood and many alternative materials.
The Challenge
Accsys is a dispersed organisation with some 70 employees and a global footprint, which would entail very high call costs with a traditional telephone solution.
It is a true virtual organisation: the Chairman is in Geneva, the Chief Executive is frequently in Dallas, the Chief Financial Officer in London, licensing managers are in Chile, China, the Middle East, the Netherlands, France and Italy plus several UK locations and the manufacturing plant is in the Netherlands.
Good communications are therefore essential and professionalism is very important to the company.
When the UK Head Office of the company recently moved to west London, they wanted to install good communications with sophisticated functionality, low costs and which would enable a seamless transition from their previous locations.
The Solution
Call Navigator IP™ was chosen as a highly specified voice over IP (VoIP) business service. Glyn Thomas, the Chief Financial Officer, says
‘Call Navigator IP™ allows us to present a far more professional image than our manpower alone could provide. The functionality has allowed us to make cost savings and has given us an opportunity to introduce new practices, such as free global conference calls, to help run our business with executives across the world.’
The Benefits
‘It was expensive, uneconomic and inefficient to forward calls to mobile phones when the person required was out of the office. Call Navigator IP™ has helped us to solve this. Clients can now call a single number and get through to the right department instantly, even though it may be on the other side of the world. Or callers can leave a message which is then delivered to us by email, which is extremely useful.’
Call Navigator IP™ is a low cost, high functionality service which has enabled us to make significant cost savings and gives us the profile of a much bigger organisation, just as we required. We can direct calls easily to our scattered and mobile staff and the free conferencing facility is ideal. We are delighted that the distinctive Call Navigator IP™ technology matches the Accsys ethos and culture of technology leadership.’
Find out today how
Call Navigator IP™ can help your business.
Contact us now.
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