The Company
Managing Director Chris Varley set up Nimbus in 2000 to provide cost-effective web services and e-commerce for both start-up and established businesses. Nimbus offers a range of services, such as self-build websites, project managed solutions, online marketing expertise and in house design and development skills
The Challenge
Incoming calls were a mix of enquiries for web services that range from clients wanting a simple hobbiest website to highly complex websites for regulated sectors, such as the Financial Services Authority, mixed in with ongoing customer services calls. In addition, Nimbus has a number of different brands. They needed to prioritise the most important calls and minimise the possibility of mistakes by using automated call routing.
The Solution
Chris Varley says ‘Call Navigator™ has been the perfect solution to our needs as clients always get a consistent response from a single point of contact and can select the service they need at that moment. The person taking the call also knows whether they are the correct person to assist the client before they answer the phone, which all adds up to professional and consistent call management. We have been able to utilise far more of the features than we initially thought possible.’
The Benefits
‘We have seen plenty of benefits in using Call Navigator™ such as the ease with which it can be expanded to work with our growing business. Probably the most obvious one is that we never have to worry about losing a customer call if we’re either too busy or they’ve called out of hours – there’s always someone to answer the phone! Call Navigator™ enables us to manage the phone calls in our offices to match the capacity of staff to deal with calls at that time.
We’re a business which believes in the benefits of doing things online. The ability to manage our phones from an online interface chimes with our way of working – it’s been a very good match and, combined with the reliability of the system, Call Navigator™ is an unbeatable product.’
Find out today how
Call Navigator IP™ can help your business.
Contact us now.
Back to Case Studies
|
|
