The Company
The National Centre for Domestic Violence (NCDV) was founded in 2003 by Steve Connor. The organisation provides legal support for victims of domestic abuse. In addition, they train law students from universities and training centres throughout the country and run specialist training courses for police forces and government agencies. There are 6 full-time staff, 12 permanent volunteers and about 140 law and other students who accompany victims into court. With branches in London, Manchester and Newcastle the NCDV plans to open branches in 16 areas within the next two years.
The Challenge
Steve Connor needed a cost-effective system which could link the growing network of NCDV offices, volunteers and remote workers and which could change to meet the dynamic communications needs. As an emergency support organisation, they needed reliably to capture emergency calls 24/7. It was also imperative to get detailed call reports to produce data for external partners, such as local authorities, police forces and government agencies, and those who referred victims to the NCDV.
The Solution
Call Navigator IP™ was chosen as the solution because it provides an efficient, cost effective means of linking offices, volunteers and remote workers. It is easily scaleable so the NCDV can join new offices and staff to the service as required.
In addition, Call Navigator IP™ can handle an unlimited number of simultaneous calls and generates call reports. This is ideal for gathering the statistics the NCDV needs in order to provide information for referrers.
The Benefits
Steve Connor says “With Call Navigator IP™ I can be confident that our callers will always get through, which is vital to the role of the NCDV. I have the flexibility of a telephone service which I can control online, anywhere where there is a PC, so I do not need to be in the office to change settings, redirect calls or extend the service to new users. I can collect call reports online and produce vital data for our stakeholders wherever I am.”
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